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New NetSupport ServiceDesk Release Product release
Maandag 5 September 2022, 15:58u
This release of NetSupport ServiceDesk version 5.60.0002 requires a version 5.60 License. NetSupport ServiceDesk 5.60.0002 is available in English, German, French Italian, Spanish, Dutch, and Catalan.

Please find details on the fixes included in this new version of NetSupport ServiceDesk below:

Overzicht nieuw en fixes (Engels):


What's new
  • NSSD-6 - In this release we have added a new mailbox type that can be monitored by the mail service. The ServiceDesk can be configured to monitor a Microsoft 365 mailbox using the Microsoft Graph API, the new method uses modern authentication using an app registration in the customer tenant.
  • NSSD-165 - Added a new method for sending emails using the Microsoft Graph API, the new method uses modern authentication using an app registration in the customer tenant.
  • See Creating the Azure App registration for ServiceDesk Email Access
  • NSSD-113 - ServiceDesk now uses a URI to Launch a remote control session this allows remote control from any browser with a remote control product that uses a URI handler.
  • NSSD-153 - Updated the icon set used in NetSupport ServiceDesk.
  • NSSD-164 - Added the ability to disable access to the My Details settings.


  • What's fixed
    • NSSD-42 - Resolved an issue where an SLA was triggering incorrectly when the Due Date is within X condition was set.
    • NSSD-148 - Resolved a lock-up when adding a File from the Email, Add Details section.
    • NSSD-149 - Fixed an issue that prevented the assignment of a category for incoming emails, if the category contained Turkish characters.
    • NSSD-150 - Fixed an error that would occur when using a search with a lot of criteria.
    • NSSD-151 - Resolved an error that occurred when using custom logic in a workflow rule.
    • NSSD-155 - Resolved an issue that would cause the Mail service to crash if the email from name was formatted in a certain way.
    • NSSD-156 - Saved searches now include closed items by default.
    • NSSD-161 - The reset password dialog now picks up the user?s name within the dialog title.
    • Text is no longer truncated in the language variants of the user interface.
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